LISE PILOT | UX

Good morning

I lead by...seeing what's next.

My leadership approach combines future-focused thinking, disciplined execution, ownership, high standards, scalable systems, and cross-functional alignment. I help teams turn complexity into clarity and translate ambitious ideas into measurable customer and business outcomes.

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IBM logoCitrix logoUKG logoNextEra Energy logo

Perspectives

Design, AI and Leadership

Driving Business Value Through Design hero graphic showing a team collaborating around a whiteboard with customer insights at the center

Business Strategy

Driving Business Value Through Design

Human-Centered Design is a business strategy that helps organizations reduce risk, accelerate delivery, increase adoption, and create products customers love. By understanding customer needs early and validating solutions often, teams make better decisions and deliver measurable business outcomes.

218% ROI

Design-Led Growth

50% Faster

Time-to-Market

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Designing in the Age of AI hero graphic showing a designer working with AI-assisted tools while keeping people at the center

AI Strategy

Designing in the Age of AI

AI is transforming both how products are designed and the intelligent experiences they deliver. As production becomes easier, the value of design shifts toward strategy, critical thinking, creativity, and solving the right problems while keeping people at the center.

30× Faster

Exploration

100%

Human-Centered

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Building Design-First Organizations hero graphic showing a team collaborating around a whiteboard with people at the center

Design Leadership

Building Design-First Organizations

Creating high-performing design organizations through strong leadership, customer-centered culture, and cross-functional collaboration. By establishing the right operating model, DesignOps practices, and team culture, design becomes a strategic driver of innovation and business success.

15+ Years

Hands-On Leadership

4

Technology Eras

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Case Studies

Recent Projects

Discover renewable energy site intelligence platform showing geospatial mapping interfaceNextEra Energy

AI Renewable Energy Prospecting

Led the experience strategy for an AI-assisted geospatial platform that enabled renewable energy developers to identify higher-quality project sites faster, reduce early-stage development risk, and accelerate project planning.

Reduced

Development Risk

Faster

Site Evaluation

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Scaling the Landowner Experience hero showing a self-service platform for NextEra Energy landowners on desktop and tabletNextEra Energy

Landowner Self-Service Platform

Modernized the landowner experience by leading the design of a self-service platform that reduced projected annual support costs by $150K while supporting the rapid growth of NextEra's renewable energy portfolio.

$150K

Annual Savings

20%

Portfolio Growth

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Employee mobile experience hero showing a frontline worker using the UKG mobile appUKG

Enterprise Mobile Experience

Redesigned the employee mobile experience to simplify workforce management, improve usability, and increase adoption across millions of frontline employees through a more intuitive and accessible experience.

+25%

User Adoption

4.5★

App Rating

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One UKG experience hero showing unified enterprise workforce management platformUKG

One UKG Experience

Established a unified experience strategy across multiple HCM products that reduced design debt, accelerated delivery by 30%, and created a more consistent enterprise experience.

30%

Faster Delivery

5

Product Domains

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AI Workforce Assistant hero showing a frontline manager using conversational AI on a tabletUKG

AI Workforce Assistant

Defined the product vision for an AI-powered workforce assistant that simplified workforce management through natural language interactions, enabling faster decisions and responsible AI adoption.

30%

Faster Decisions

100%

Responsible AI

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Payroll administrator reviewing the unified Time Preparation Payroll dashboard on a laptopUKG

AI Payroll Experience

Designed a unified payroll gateway consolidating workforce management, payroll, and analytics into one intelligent interface, reducing manual reconciliation and improving payroll readiness visibility.

Unified

Payroll Gateway

Real-Time

Readiness Status

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AI Travel Concierge chat interface on a laptop showing conversational lead capture and quote assistanceIndependent

AI-Powered Customer Service Agents

Automated lead capture, qualification, and quote generation for small businesses using conversational AI agents connected to CRM, SMS, and email through no-code automation.

24/7

Lead Capture

Minutes

Inquiry to Quote

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Let's Connect

I'm always interested in connecting. I'd love to hear from you.